HELP AND BILLING · NOVEMBER 9, 2026
Get help with your table or purchase.
Contact the operator
PdfTableKit is operated by 李进 (Jin Li), China. Email support@pdftablekit.com for product, privacy and billing support.
What to include
Describe the problem, your browser, approximate time, and order or checkout reference if relevant. Never email card details, API keys or your purchase access key. Do not send a confidential PDF; start with a non-sensitive screenshot or a description.
Lost purchase access
Keep the private key file downloaded before checkout. Restore it on the pricing page. Automated email recovery is not available. If the key is lost, contact support with the purchase reference; recovery requires ownership verification and is not automatic.
Extraction problems
Selectable-text PDFs are supported; scans and images are not. Try selecting a page or table region, then proofread and edit the grid. Complex headers and cross-page merges can need manual correction.
Billing help
Creem handles payment processing. A checkout return does not grant pages until a verified notification arrives. Check the pricing page for availability. The separately labelled test site uses simulated payments; the public production checkout uses real payments.
Questions
Should I send my PDF or purchase key?
No. Start with the error message and a non-sensitive description. Never send your private access key or card details.
Can you recover every lost key?
No automatic recovery is promised. Support must verify the purchase and ownership before deciding whether access can be restored.
Where are refund requests handled?
Contact the support email with the order reference. See the refund page for unused packs, delivery problems and what happens to refunded pages.